Our support service covers all essential activities in order to make sure that our solutions are deployed, maintained and upgraded in an efficient and effective manner.
Support Services:
- Remote support for troubleshooting of AVAHosted technical issues
- All maintenance releases and upgrades of the software
- New features provided with new releases
- Secure website for online customer service response
- Escalation process for prioritization and queuing of issues
Notes:
- All support requests are handled via online customer service portal
- IM support may be provided for real time escalated problems