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Testimonials

"We were looking for a partner who can meet our need for cutting-edge technology and allow us to grow our business without high initial investments or long-term commitments.

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AVAHosted Concepts

This is an abbreviation of End User License Agreement. The EULA lists the conditions under which the Software programs are licensed to end users.
Support

The AVA Hosted team provides comprehensive support services to all its customers.

Our staff is dedicated to making sure that our SaaS solution is deployed, maintained and upgraded in the most efficient and effective manner.

 

Our support services cover all essential activities needed for your VoIP business:

  • Backup (AVA Hosted only)
  • System Administration (OS and AVA Hosted only)
  • System Monitoring (OS and AVA Hosted only)
  • Remote troubleshooting of AVA Hosted technical issues
  • All AVA Hosted new releases and upgrades
  • Secure website for online customer service response
  • Escalation process for prioritization and queuing of issues

 

We are committed to maximum customer satisfaction and take proactive measures to eliminate any issues in advance.
Releases and Updates

The AVA Hosted team is constantly working on enhancing the features and performance of our SaaS solution. We listen carefully to our customers and reflect their business requirements into the service's core or add-on functionalities.
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Support Process

All issues should be submitted in our tracking system. Users are encouraged to provide as much information about the equipment, configuration and problem as possible. A reply is immediately sent to the customer, containing a tracking number for each case.
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